State Farm® Insurance Agent Michael Culp
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Martin Hollern
March 23, 2024
"So disappointed in this agency. It took over 4 weeks to get a payout for a totalled car. The claim department never reached out.The agent was no help. So disappointed in how they treated a 30 year customer. The title was next day shipped at 9am the following day after the agreed settlement was offered. And still took another week to finally get the claim. Others involved in the accident had a settlement within 5 days of the accident from another insurance company. The first contact from this agency after the accident was notification of a rate increase."
"Martin- I thank you for sharing Susie's experience and agree 100% that this claim could have been handled more quickly by the Claims department. What you may not be aware of is that my team and myself were in contact with Susie on multiple occasions, along with following up with Nick, the representative handling the claim, who was new, and Tim his direct manager. As is true with all insurance companies, agents and agents' offices do not handle claims directly and have to rely on our partners at corporate. In this case, there were a number of delays from an inexperienced claim rep and the title paperwork being sent back. We are happy that Susie received her EFT payment today and I have insisted to upper-management that a complete review of Susie's Claim take place so that this doesn't happen again to any of our 50 million auto policy customers. Please know that my team truly goes the extra mile for every client and we are disappointed by the experience you had."
Josh Dowling
August 17, 2023
"Great staff. Never had any problems."
"Josh- thank you so much for your review! Our entire team is truly invested in the well being of our clients and we always strive to offer the best advice and customer service!!"
Brian Gould
November 27, 2021
"State Farm has been my insurance provider for decades. I have price shopped in years past but never found a better deal. We all need quality insurance, and I have always been happy with the service provided by Michael Culp State Farm."
"Brian- thank you so much for putting your trust in State Farm and our office!! We always put our clients first and we appreciate your decades of loyalty!!"
Edward Dixon
July 26, 2021
"Mike and his staff are amazing they go way above and beyond to help you out in all situations. They become part of the family."
"Ed- thank you so much for the 5 Star review!! We appreciate you putting your trust in us and we’ll always be here to help!"
Lady Omega
November 18, 2020
"They are AMAZING! Feel like an extension of family. Knowledgeable about their product and packages. Ready, Willing and able to help when things may seem tough!"
"Thank you so much for the Review! We are always here to help! When you put the client FIRST, its always a WIN!!"
Rob Culp
September 12, 2020
"Mike and staff are great to work with. In times when many may feel they don't receive personal service, these guys deliver. Your part of the State Farm family here!"
"Rob- greatly appreciate your feedback! We really try to go the extra mile in every way we can and live by the Golden Rule."
Don Ockert
February 3, 2020
"Great service and great people to deal with"
"Thank you Don for your Review and your business! We pride ourselves on giving great service and going the extra mile for our clients!! Thanks for being part of our growing agency!"
